Below is the official SMALL BUSINESS EXPO Agenda!
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Wednesday, June 5 • 1:30pm - 2:20pm
MAIN STAGE: Secrets to Create Customer Loyalty For Life and Wow Your Customers Using Successful "Disney" Strategies

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Have you ever wondered how the Disney Company continues to produce a dynamic model of business excellence, leadership, teamwork, sales and customer experience? Imagine if you could learn how to run your business just as successfully as Disney. What would that look like? It would be Magical!

John, a leading authority in the service industry and business growth, is “America’s Best Customer Experience Speaker and Coach. “As a former Disney Leader, John will share his incredible experiences, best practices and proven Disney Success Strategies to help you attract more customers, blow away your competition, build customer loyalty for life, establish a winning team culture and Business Empire! You will be empowered to achieve extraordinary results right away!

avatar for John Formica, Leader at Disney & Renowned Author

John Formica, Leader at Disney & Renowned Author

John, the “Ex-Disney Guy”, and former Disney Leader, is a highly sought after internationally known speaker and author of the top selling book, “Making the Customer Experience Magical Now!-How to Succeed in Business and Beat Out Your Competition Today”. John has appeared on... Read More →

Wednesday June 5, 2019 1:30pm - 2:20pm EDT
Main Stage